Service Appointments and Gift Cards
Any monies paid towards the purchase of services received or future services are non-refundable. Similarly, any monies paid towards gift cards sold by IVONNE are non-refundable. All unused values may be used towards the purchase of future services or select products. All Appointment Confirmation Fees are non-refundable.
All products sold through our website, our affiliates, or in-clinic are non-refundable except for the following circumstances:
Opened products purchased through Ivonne Sanchez Beauty where a product has caused an adverse reaction.
Within 14 days of purchase, where an individual or collection of products has caused an adverse reaction this opened product may be returned, upon proof of adverse reaction* (email with a photo and description of the reaction) has been received, and once Ivonne Sanchez Beauty has confirmed that the product(s) can be returned.
Within 14 days of purchase, unopened and unused products may, upon notice, be returned WITH original receipt, and are subject to a 15% restocking fee. Any monies will be placed on the client account for future use of services or select products.
An adverse reaction is an unexpected and dangerous reaction. Redness by itself is not an adverse reaction and is a normal part of new skincare use.