Service Issues and Resolutions

When things don’t go as smooth, or turn out as they should then this can be frustrating. Sometimes we just have a question, or need reassurance about something in our aftercare. All all cases we’re here to help.

Do you have feedback or need to open a service issue about your recent appointment? Do you have questions about precare or aftercare, or have a problem with a product? Use the helpful links below and get pointed in the right direction.

How To Resolve Service Issues

Is there a problem with your pigment retention or have your nails underperformed? Although rare, these things can happen. The quickest way to resolve your concern is directly is to reach out to your service provider and let them know. They’ll have some tips and suggestions for how to deal with it now, and what can be done to resolve anything in a follow-up service. Just reach out to your artist using the IG links in the “Artists” menu above. If it has been determined that a follow-up appointment will be needed then please book your correction in our booking engine using the “Book Now” button at the top of this page.

How To Resolve Product Issues

At IVONNE we partner with some of the best manufacturers of skincare, cosmetics and more. If you have an issue with your product such as:

  • Broken packaging
  • A dangerous and adverse reaction

Please get in touch and send us any photos and a description of the problem to
our Instagram DMs @ivonnesanchezbeauty; or

Not Getting The Service You Deserve?

If you’re not happy with your resolution please contact our front desk at (613) 695-6662 or email us at Please include any relevant photos and a description of the problem, and why it wasn’t resolve. We’ll review and be in touch as soon as possible.

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Please HOLD OFF ON booking face-relAted services (lashes, PMU, FACE WAXING, brows, facials etc) until further notice.