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IVONNE, Inc. (“IVONNE”) Terms and Conditions are outlined below.

Scheduling Appointments

We aim to give all our of our clients our fullest attention and the best quality service. Please book your appointment in advance so that we may secure a preferred time for your treatment.

A credit card is required at the time of booking to make an appointment. This measure protects against SPAM and fraudulent appointments.

All appointments are the responsibility of you the client and must be made or changed online in our Acuity Scheduling system. If any technical difficulty please contact us on Instagram, or Facebook Messenger. Alternately you may reach us by email at hello@ivonnesanchez.com.

Online Booking

The online booking system (“Acuity Scheduling”) allows convenient online scheduling. By proceeding to make a booking you agree to read both the pre and after care instructions AND read and complete the waiver (client consent form). You agree to allow SMS and/or e-mail reminder alerts to minimize the possibility of late or missed appointments.

Sensitivity Test

A patch sensitivity test may be required for clients who have not had permanent make-up, lash extensions, tinting, or tattoo in the past. This sensitivity test is available upon request no later than 24 hours prior to the treatment subject to availability.  

Appointment Confirmation Fees

A non-refundable Appointment Confirmation Fee will be charged at the time of scheduling (may appear as “Deposit” at the bottom of scheduling forms).  The Appointment Confirmation Fee may be transferred to another available date when you reschedule at least 48 hours before the scheduled appointment. The Appointment Confirmation Fee is applied towards your service price at the completion of your service upon check-out. Appointment Confirmation Fees are non-refundable and non-transferrable without any exception, but may be applied to other products or services subject to the cancellation policy. 

All model spots booked as “models” or services received as part of our training program require 100% payment at the time of booking and are non-refundable.

Animals in Personal Service Settings

In accordance with O. Reg 136/18 Personal Service Settings we are unable to accept any animals on site at 138 Sparks Street. We ask that all clients and visitors to not bring their animals with them to their service appointment.

Prepaid Service Purchases on IvonneSanchez.com

All services purchased through our website are non-refundable, however they may be used towards the purchase of any other product or service, including skincare and cosmetics as shop.ivonnesanchez.com, or training on academy.ivonnesanchez.com.

Touch-Up Appointments (Permanent Makeup and Camouflage Tattoo)

It is the responsibility of all clients to book any touch-up between 30 and 90 days after the initial treatment. The availability of touch-ups and their prices are reserved for existing clients and subject to the touch-up schedule and price structure as noted in the services page.

IVONNE, Inc. accepts no responsibility for touch-up or annual colour boost appointments that are not scheduled according to their recommended and published timelines.  Maintaining Permanent Makeup is time-sensitive and we cannot stop the clock. We strongly recommend that clients prebook their touch-ups and annual colour boosts before leaving our clinic, and otherwise make use of the online scheduling system which allows you to book 1.5 years in advance.

Annual Touch-Up and Elective Corrections

Any Permanent Makeup appointment made 3 months after the initial treatment is payable as a colour boost. If a third session is required for any permanent makeup additional charges will apply; please refer to the price list. One appointment only is included in touch-ups. 

Corrections and Fixes

Cost estimates to correct work performed by other technicians or clinics will be will be provided at the consultation only after an assessment of existing shape and colour. There is no guarantee that correcting any work performed by other technicians will be possible. Correction work may require removal, and/or multiple treatments.

Ongoing Maintenance (Permanent Makeup)

Permanent make-up fades over time. You should expect to come back for a maintenance colour boost visit approximately every 12 – 18 months for eyebrows. It is the client’s responsibility to ensure that they have booked their annual appointment before leaving the clinic.  Some factors will cause premature fading of your permanent make-up more quickly. These factors (as outlined in the waivers) include:

  • Sunbathing or Sun beds

  • Using Retin A cosmetics or containing AHA’s, Glycolic or Vitamin A

  • Excessively oily skin

  • Microdermabrasion, chemical peels or any exfoliating treatments available on our website and the instructions provided to you by your technician.

By booking our services you agreed to read and follow the after-care instructions listed in the “Resources” tab of our website menu.

Health, Safety and Regulatory Obligations

IVONNE is a Personal Service Setting and regulated under the Ontario Personal Service Setting Regulation O. Reg. 136/18: PERSONAL SERVICE SETTINGS.  As a Personal Service Setting we are obligated and required to collect the personal information of our clients, including any medically relevant information, in order to identify and inform our clients of any risks associated with their procedure. We keep all client data safe and strictly confidential. It is necessary for you to complete and sign the waiver BEFORE proceeding with any service. Failure to do so will result in your forfeiting any right to monies, complaint, or remedy. The waiver serves as an important checkpoint that qualifies you for our services.

When booking, please notify us if you are pregnant, breastfeeding or of any serious health concerns that could affect treatment, so we can advise on the best and safest experience for you. Pregnancy, breastfeeding, and serious illness are contraindications from all permanent makeup treatments. We may refuse requests for permanent make-up, or camouflage tattoo, which we consider to be inappropriate or if there may be a risk that violates health and safety best practices or standards.

It is the client’s responsibility to ensure that they are a suitable candidate for any service BEFORE requesting an appointment.  We reserve the right to withhold any monies already paid in the event that we are unable to perform a treatment.

All Permanent Makeup, Camouflage Tattoo, and Semi-Invasive Procedures require that the client is:

• At least 18 years of age

• Not pregnant or breastfeeding

• Without any acute skin conditions such as psoriasis, eczema, undiagnosed rashes or blisters on the area to be treated

• Without any blood disorders

• Without healing disorders or uncontrolled high blood pressure

IVONNE reserves the right to deny service to any client who has received service from another Personal Service Setting that:

a) Has been found to be non-compliant within 12 months of their visit, or

b) Where the other Personal Service Setting has not been inspected (e.g. home spa)

Reporting Health and Safety Infractions

If you see something that may be a safety risk to a member of the public or to our team then you agree to notify the management directly by emailing reception@ivonnesanchez.com.  Public safety is our number one priority. Please be sure to include the date and time and any specifics that relate to the safety issue.  It is very important that you report any matter to us immediately so that we can first contain the issue and resolve any broken processes.  We should never hear of a safety concern for the first time from a public health or labour officer complaint – by then it is already too late.


We understand that you may need to reschedule your appointment on reasonable notice; which is not less than 48 hours.  We may refuse more than two subsequent re-booking requests from you without refunding your Appointment Scheduling Fee or any monies on file. Any appointment that is rescheduled with insufficient notice is considered to be a cancellation and will be subject to cancellation fees including charges of up to 100% of the service price as we do not have sufficient time to sell that time slot to another client.

* Rescheduling due to government mandated closure of our business will not impact Appointment Scheduling Fees, and they will be maintained on file. Clients will not incur fees should the business be forced to close due to government law. Clients are responsible for rescheduling their own appointments.


All appointments must be scheduled, changed, or cancelled online through the Acuity Scheduling Application at ivonnesanchez.com/book-online. Appointment requests should not be made by telephone, voicemail, email, or direct message. Having clients manage their own appointments directly avoids any confusion about the date, time, and other important details.

If you are unable to come in for a scheduled appointment you must change your appointment online no later than 48 hours before your scheduled time to avoid a charge and/or loss of any Appointment Confirmation Fees.

For select appointments, a non-refundable Appointment Confirmation Fee will be applied at the bottom of the scheduling form.

For appointments rescheduled or cancelled with less than 48 hours’ notice or for no-shows, a fee equal to 100% of the service and applicable taxes will apply to the credit card on file. It is not possible for us to fill appointments on such short notice.

Clients who arrive later than 15 minutes for their scheduled appointment may have their appointments cancelled at the discretion of IVONNE, and we reserve the right to charge up to 100% of the cost of service to your credit card on file. Your late arrival delays client appointments that come after you that day.

IVONNE reserves the right to refuse service or require 100% payment in full to clients with perpetual cancellation and rescheduling activity. (e.g. 3 consecutive rescheduling events).

It is the responsibility of the client to schedule any touch-up, follow-up, or recurring service appointment in advance.

Cancelling your appointment may cause you to lose an important appointment that is timed according to where your Permanent Makeup or Skincare is in its service cycle. In the case of Permanent Makeup, namely eyebrow tattoo, cancelling an important touch-up or annual colour boost may result in you having to start over with a new quote and new service appointment. 

* Rescheduling due to government mandated closure of our business will not impact Appointment Confirmation Fees and they will be maintained on file for use at a later date. Clients will not incur fees should the business be forced to close due to government law. Clients are responsible for rescheduling their own appointments.

Environment and Client Conduct

As our setting is a place of relaxation we kindly ask that you refrain from using your mobile phone, keeping it on silent during your time with us, and that you respect the calm environment. The use of profanity, aggressive, and rude behaviour will not be tolerated. 


Please arrive no later than 10 minutes of your appointment start time. Late arrivals cause us to reduce treatment time or cancel the treatment altogether, with Appointment Confirmation Fee loss and/or cancellation charge being incurred.

Multi-Party Bookings (Booking With Friends & Colleagues)

When making an appointment with or for friends, colleagues or family members we cannot always guarantee that you will be able to sit together, or that your services will start and end in the same time time frame.  This is outside of our control, though we will do our very best to accommodate. Please do let us know at the time of booking if you are reserving for a party of 2 or more. Please keep in mind that we must receive the name and contact information for anyone who is receiving service. Those listed in booking system are responsible for any cancellation fees.

Photography and Video Surveillance

Our location uses video surveillance technology for the safety of our clients, team members, and property.  All video information is securely stored and managed in accordance with the prevailing privacy legislation. Our security system is restricted and inaccessible to anyone outside of IVONNE.

Photos and videos of clients are occasionally taken before and after the procedure for the purposes of building the client profile, to monitor product retention, and to meet our record keeping obligations.  Where clients consent, any images may be used for advertising and marketing purposes on social media sites and on our related websites.  Clients may indicate their consent in the waiver (client consent).  Any consent does not entitle the client to any royalties or revenues associated with the use of their likeness.  Similarly, IVONNE is not responsible for any damages arising from the use of client likenesses.


IVONNE accepts most major credit cards, Interac Money Transfers and PayPal. Payment is accepted by debit, credit cards or cash only, and personal cheques are not accepted.  The prices listed for all services or products will indicate whether they exclude or include HST and are subject to change at any time and without notice. *NOTE: IVONNE does not take payment or credit card information by phone.

Disputes and Card Chargebacks

By scheduling an appointment or purchasing products through our website you agree not to request a dispute or credit card chargeback without first notifying IVONNE. Surprise chargebacks where we have not first received notice of concern, request, or complaint will be subject to a $100 administration fee.

Gift Certificates

Gift certificates for all treatments are available. Please see the file menu of this website for additional information and ordering.

Refund Policy

All services and products are non-refundable and may not be exchanged. In the circumstances where a refund may be paid due to an administrative error the amount will be refunded directly to the original form of payment only.

More details on our refund policy can be read here.

Promotion and Discount Policy

In order to book an eligible promotion price clients must mention the offer upon booking, and have a screenshot of the deal or a copy of the relevant e-mail or flyer and present it upon check-out/payment.  Any rescheduled appointments are not eligible for promotional or discounted pricing, subject to the discretion of IVONNE and its stakeholders.

Clients are responsible for proactively booking their annual touch-ups for Permanent Makeup and not organizing their touch-ups on forecasting of deals and promos e.g. Black Friday. There are no guarantees that promotional offers will occur at predictable intervals.

Deals, promotions and discounts are non-transferrable.

Model Services

You agree that any service received under model pricing, or as a model in our trainee program is subject to different terms as outlined below.

Model services may require additional time and multiple appointments in order to complete the service. These appointments may use different tools, products, and protocols that are outside our usual service offering. As such your cooperation and patience is required in order for everyone to benefit from this experience. The availability of model appointments are limited and offered based on what learning and techniques are being trained.  Model spots are not guaranteed and signing up as a model does not price protect the service.  All model services are to be paid in full in advance and are non-refundable.


Online review platforms, including the comment sections of any organic or promoted post, while useful, have proven to be an unmanaged administrative burden for both businesses and clients alike.  The quality of reviews and comments impact client decision making.  You agree that by scheduling any service with IVONNE that you will take all reasonable efforts to settle any service or product issues offline as a first course of action.  You agree to refrain from posting your review or comments of IVONNE until AFTER you have had an opportunity to resolve any outstanding questions, concerns, product, or application performance. You also agree to only post a review after having completed your full service to ensure authenticity. It is highly recommended that you write a review, and refrain from leaving star-only reviews, as this defeats the purpose of online review platforms.


You agree that by signing up for a membership either in-store or through our online booking system that you will have first read and agreed to any related agreements found under the “Waiver” section of our website.  Memberships may be discontinued at any time, and without advanced notice.

Rewards Program

The IVONNE Rewards program has been discontinued February 1, 2021. You agree that any appointments purchased up to this point have been subject to the terms and conditions of the reward program.


Contests (giveaways, incentives, and promotions) may be held from time-to-time in social media, by email, or through our website. IVONNE reserves the right to cancel, delay or postpone any contest including but not limited to the following circumstances:
1) Social movements blocking or encouraging the blocking of social engagement 
2) Pandemics, civil unrest e.g. riots, protests
3) Unforseen natural events or disasters e.g. flood, earthquake, or inclement weather.

Obligation to Perform

IVONNE, Inc, its employees, contractors, and directors reserve the right to refuse service to any client.

Location of Services

By subscribing to services at IVONNE you agree to only receive services from any of our employees or contractors onsite at 138 Sparks Street (or the primary address of our operations), only. We do not guarantee the work, safety, or insurability of any contractors who may be working offsite. 

Thank you for reading our terms and conditions and for your understanding.

Updated: September 14, 2021

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Please HOLD OFF ON booking face-relAted services (lashes, PMU, FACE WAXING, brows, facials etc) until further notice.