Cultural Respect and Inclusivity Policy

At IVONNE, Inc. ("IVONNE®"), we cherish the diversity within our community, recognizing the richness and depth it adds to our collective experience. We are committed to creating an atmosphere of respect and inclusivity, a commitment that is deeply rooted in our corporate principles and our belief in the fundamental dignity and equality of all individuals.

Our Cultural Respect and Inclusivity Policy is a reflection of this commitment. It is formulated in strict adherence to the standards and protections provided by the Ontario Human Rights Code, ensuring that our practices promote and safeguard the freedoms enshrined in the law. This policy does not stand alone but is integrated into our comprehensive suite of policies, reinforcing a holistic commitment to inclusivity and respect in every aspect of our community interaction.

Our clients come from diverse cultural, religious, and personal backgrounds, each contributing uniquely to the vibrant diversity within IVONNE®. This policy is our promise to maintain a welcoming, respectful, and inclusive environment for everyone who walks through our doors.

By choosing IVONNE®, you are embracing a community that values diversity, promotes inclusivity, and strictly adheres to the standards established by the Ontario Human Rights Code. We value your presence in our diverse community and your respect for the guiding principles that shape it.

We understand that some religious or personal beliefs specifically do not endorse or support certain lifestyles or identities. While we respect each person's right to their beliefs, our commitment to inclusivity means that we do not permit any form of discrimination, exclusion, or disrespect within our environment.

1. Commitment to Inclusivity:

We proudly provide services to all individuals, regardless of gender, sexual orientation, culture, or religion. We celebrate the diversity of our clients and commit to providing a safe space where everyone can feel comfortable and respected.

2. Understanding and Respecting Cultural Diversity:

We acknowledge the diverse cultural practices and beliefs of our clients. We understand that this diversity influences their comfort and preferences regarding personal care, privacy, and interaction with service providers. While we operate under principles of inclusivity and do not offer services based on gender segregation, we commit to understanding and respecting each individual's needs and cultural nuances.

Navigating Diverse Beliefs in an Inclusive Space:

We strive to create a space where individuals from all walks of life can coexist in mutual respect. This means that while we acknowledge the spectrum of beliefs held by our clients, we also require a standard of conduct that upholds the dignity of everyone in our space.

Limitation on Guarantee of Gender-Specific Spaces:

While we strive to ensure the comfort and safety of all our clients, we must clarify that we cannot guarantee or commit to providing a space exclusively occupied by one specific gender. Our inclusive environment means that all clients share the clinic's public spaces, and interactions among all genders are a regular and respected part of our clinic's daily operation.

Potential Discomfort and Choosing Suitable Services:

We recognize that this environment of coexistence may not align with everyone's comfort level or convictions. If you foresee that the inclusive nature of our space — where diverse identities are welcomed and affirmed — could conflict with your personal beliefs or cause discomfort, it may be necessary to consider whether our setting is the right fit for your needs.

Commitment to Dialogue and Understanding:

We welcome questions and open dialogue about our commitment to inclusivity. If there are concerns or uncertainties about our policy, we encourage prospective clients to discuss these with our team. We believe in the power of conversation to increase understanding and find common ground, even amidst diverse perspectives.

3. Transparency in Our Service Environment:

Our clinic maintains an inclusive environment. This means our facilities and services are open to everyone and are not segregated by gender. We believe in equality and respect for all individuals, and this belief guides our operations and interactions.

No Concession to Discriminatory Views:

We firmly state that no personal or religious belief justifies discriminatory or disrespectful behavior within our premises. While we honor the diversity of thought and culture, our policies and practices do not bend to accommodate beliefs that would lead to discrimination against or the unfair treatment of any group or individual.

Upholding Our Policies:

IVONNE® operates under a strict set of policies designed to maintain an environment of respect, safety, and dignity for all. These policies comply with the legal standards set by the Ontario Human Rights Code. We do not waive any aspect of our policies or practices, even if they may differ from certain personal or religious convictions.

Reserving Our Rights:

We reserve the right to uphold our policies and the principles of inclusivity and non-discrimination at all times. This includes the right to refuse service or to address behaviors that violate our commitment to providing a safe and inclusive environment for all clients and staff.

Zero Tolerance for Discrimination:

Any form of discrimination, harassment, or disrespect based on identity, sexual orientation, gender, race, or cultural background is not tolerated and will be addressed with seriousness. This stance aligns with our legal obligations and our deep-rooted belief in the equal dignity of all individuals.

4. Respecting Client Choice:

We respect our clients' rights to choose the environment that most aligns with their personal comfort and cultural values. If our operational model does not align with your preferences, we understand and respect your choice of service provider. Our priority is your comfort and well-being.

Voluntary Participation and Personal Alignment:

We emphasize that choosing to utilize our services or participate in any of our offerings is a voluntary decision made by the client. Each client is responsible for ensuring that their choices within our clinic are in alignment with their personal values, beliefs, and religious guidelines. IVONNE® respects this autonomy and does not seek to influence personal belief systems or life choices.

No Assumption of Contradiction with Personal Values:

By partaking in treatments, purchasing products, or engaging in events at IVONNE®, clients acknowledge that they are acting based on their discretion and belief system. Participation should not be interpreted as IVONNE® asking individuals to act contrary to their religious doctrines, cultural norms, or personal values.

Open Communication Encouraged:

We encourage open communication and welcome questions regarding our services, products, and events. We strive to provide the necessary information for clients to make informed decisions that resonate with their personal beliefs and comfort levels.

Respect for Diverse Clientele:

While our space is inclusive and diverse, we maintain a deep respect for individual choice and the spectrum of beliefs represented in our clientele. We expect that our clients extend the same respect towards others, understanding that IVONNE® is a shared, respectful, and non-coercive space.

Responsibility to Refrain If in Conflict:

If a client determines that any aspect of our services is in conflict with their personal beliefs or comfort, we respect their decision to refrain from participating in that specific service or event. We appreciate their consideration in ensuring their choices reflect their values and beliefs.

5. Accommodations for Privacy and Comfort:

While we do not segregate our services or facilities, we strive to accommodate individual comfort and privacy needs within our capabilities. This includes offering private service rooms, the option to request a service provider of a specific gender where possible, and flexibility in appointment scheduling for added privacy.

6. Encouraging Open Dialogue:

We welcome and encourage feedback and open communication about your preferences, concerns, or special requests. Our team is here to listen and to understand your needs, and while we may not be able to accommodate every request, we commit to engaging in empathetic and respectful dialogue.

7. Assurance of Respect and Dignity:

Every client, regardless of background or identity, deserves to be treated with the utmost respect and dignity. Our staff receive training in cultural sensitivity and are committed to upholding these values in all client interactions.

8. Compliance with Ethical and Legal Standards:

All our practices comply with legal standards and professional ethical guidelines. We are dedicated to maintaining the highest level of professional conduct, ensuring that our environment is safe, respectful, and inclusive for all.

9. Non-Endorsement of Discriminatory Conduct Provision

We expressly disclaim any statements, actions, or conduct by any individual associated with or claiming association with IVONNE, Inc. that is discriminatory or disrespectful in nature. This includes any form of communication or interaction that occurs during treatment sessions, within our online presence (including our website and social media platforms), or in any other context where our business is represented.

No Reflection of IVONNE's Values:

Any statement, behavior, or action that is discriminatory — whether based on race, gender, sexual orientation, religion, disability, or any other characteristic — does not reflect the values or beliefs of IVONNE. We denounce any conduct that contradicts our foundational commitment to inclusivity and respect.

Responsibility for Personal Conduct:

Individuals are solely responsible for their own actions and statements. IVONNE does not endorse or assume responsibility for any personal opinions, comments, or conduct that contravenes our commitment to fostering a safe and inclusive environment.

No Endorsement of Reverse Discrimination:

We recognize that efforts to counteract systemic inequality are essential. However, we do not endorse any form of discrimination directed at any group, even if such actions are intended to promote the status of historically disadvantaged or marginalized groups. We believe that true equality is achieved through uplifting measures that do not involve discriminating against others.

Reporting and Addressing Discriminatory Conduct:

We encourage the reporting of any discriminatory conduct associated with IVONNE using the contact information provided at the bottom of this form. We are committed to investigating such incidents thoroughly and taking appropriate action to address and rectify any situations that compromise the respect and dignity of any individual or group.

Conclusion:

At IVONNE® you are valued as an individual, and your comfort and well-being are our priorities. We thank you for being a part of our diverse community and for the unique perspectives and richness you bring to our clinic.

For any questions, clarifications, or feedback regarding this policy, please feel free to contact our team at [contact information].

Changes To This Policy

IVONNE reserves the right, but not the obligation to amend this policy from time to time, and all without notice. It is your responsibility to visit our website and to stay apprised of our policies as they may change from time to time. Due to the nature of email communication being undelivered or sent to SPAM there is no guarantee that our notices will reach you.

Contact Information

For more information about this policy, you may contact IVONNE, Inc. using the information below:

Email
reception@ivonne.ca

Regular Mail
0116-320 Queen Street
Ottawa, ON K1R 5A3

By Phone
(613) 695-6662

Social Media Channels 
@ivonneclinic

Created: October 23, 2023
Last Updated:

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